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Most Windows PCs in the College of Engineering have the ability to receive remote access requests from our users while they are off-campus or on wireless.

Step 1: Request or verify remote desktop access to the CoE Faculty/Staff/Research Lab PC

First things first, please establish a Pulse Secure VPN connection.

There are some details that need to be verified first before you attempt to connect to the Windows PC in the College's network, including:

  • making sure “Remote Desktop Connection” service is enabled on the campus PC,
  • verifying your own user account has been added to the “Remote Desktop Users” security group on the PC, and
  • knowing the host name of the campus PC you are trying to connect to from off-campus.

If you need help with any of the information above, kindly contact ETS for assistance ( - our Service Desk can be reached via our portal, email or phone line).

Step 2: Acquiring the Microsoft Remote Desktop app

Next, you will need the Microsoft Remote Desktop app from the Mac App Store installed to be able to establish a direct remote connection to a office or research lab Windows computer on campus (as identified above in Step #1), or to the CoE student lab computers (via the “.rdp” files that can be opened by the Remote Desktop app).

Open the Mac App Store and search for the “Microsoft Remote Desktop 10” app.

Click on “Get” to download and install the app. Then start the app via its icon in your “Applications” folder.


Step 3: Starting the Microsoft Remote Desktop app

You will be prompted for access to your Mac’s microphone and camera, click on “Continue”. You DO NOT need to grant the app access. Simply click on “Deny” in the prompts (these settings can be changed later, if needed):

When the Remote Desktop app’s main window appears, click on “Add PC” to begin:


Step 4: Configuring your Remote Desktop Connection to the CoE Faculty/Staff/Research Lab PC

In the new PC connection profile dialog, you should first enter the system name you were either given by ETS, or you recorded down directly from your on-campus computer earlier. The formatting should be similar to:

If you like you can give it a friendly name to easily identify it, especially if you connect to multiple computers.

To improve your remote desktop connection visual quality and performance, you may wish to adjust the “Display” settings. Check the box to “Optimize for Retina displays” if your own Mac has a newer Apple Retina screen, and you can also lower the color quality from ‘32 bit’ to ‘16 bit’ if you feel the remote connection visuals stutters a bit, or is slow to refresh.

When you are done, click on the “Add” button to save changes to the new connection profile.

Step 5: Starting your Remote Desktop connection to campus PC

Start the connection by double-clicking on the new connection profile button.

IF you receive this following error message, please verify that

  • your Pulse Secure VPN connection is still active,
  • your PC’s name is correct – you should submit a ETS ticket ( to get help with verifying the hostname, and
  • your user account is added to the ‘Remote Desktop Users’ security group on the campus PC – ETS can also help you confirm this.

Step 6: Authenticating to establish Remote Desktop Connection to campus PC

You should be then prompted to log into your remote Windows computer, please make sure you include the COEIT domain prefix I your username, i.e., and enter your OSU account password in the appropriate fields. Then click on “Continue” to proceed.

You will be prompted to save the security certificate of the Windows computer, click on “Show Certificate” button to expand the dialog, then check to be box to “Always trust” it, and click on the “Continue” button.


You should then see a new window appear with the Windows OS logging you into your remote computer!

Step 7: Disconnecting v.s. Logging off a Remote Desktop session

When you are done with your work on the remote campus Windows PC, you can either:

  1. Disconnect your session by simply closing the RDP window – this will NOT log off your account so you will be able to continue your work exactly where you left off when you connect back to your PC later;

  2. Log off from the computer – which closes all your opened files and applications so please make sure you save your work! (IF you are using a remote Student Lab computer you should log off every time)

To disconnect, hover your mouse at the top of the screen, and the menu bar and the RDP window’s close button will slide down. Click on the red “X” button to close the RDP window and disconnect your session.

To log off, click on the “Start Button” and click on “Sign Out” in the account options.