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The College of Engineering is pleased to announce the implementation of the Pulse Secure VPN. This service provides a FIPS and NIST 800-171 compliant solution for access to the COE network, projects, and systems from remote locations, as well as enhanced functionality for all users.

Installing the Pulse VPN Client

Download the Pulse Secure Windows Client installer from the Engineering Wiki site:

https://wiki.engineering.osu.edu/display/DOCS/College+of+Engineering+Pulse+Secure+VPN

If you are prompted to login, simply use your OSU ID and password, after that you may receive a BuckeyePass (DUO) notification for 2-factor authentication – which may not show any prompts on screen.

Once downloaded, double-click the PulseSecure64 installer file in your Downloads (or your selected folder) to run the installer.

When the Pulse Secure Setup box appears click “Next”,

Click on “Install”,

Once the client is installed click “Finish”.

To configure and Connect using the Pulse Secure Client

Open ‘Pulse Secure’ by either searching for it in the START Menu, or clicking on the arrow in your taskbar to open the system tray and double-click click the white bold-face ‘S’ icon:

In the empty list of connections, click on the “+” button to create a new connection.

Provide a preferred name for the connection, and enter the College VPN server URL: vpn.coeit.osu.edu

Then click on the “Connect” button to save changes and start connecting to the VPN.

Read and accept the sign-in agreement by clicking “Proceed”

Select the ‘CoE-Net’ realm, check the box to “Save settings” and click “Connect”

Enter your OSU login credentials (i.e. your name.number and password) and click “Connect”

The BuckeyePass authentication prompt is next. This ‘Secondary Password’ is to indicate what method you have selected for the DUO Security 2-factor authentication. Depending on which method you have chosen, you should type in ONE of these options (all lowercase letters):

  • push = to use the DUO app to get a push notification for approving 2FA;
  • phone = to get a phone call from DUO for approving 2FA;
  • sms = to get a new set of SMS passcodes. Your login attempt will fail — simply log in again with one of your new passcodes. This is also handy if you are traveling and aren't sure about reliable Internet or Cellular connectivity.
  • Or you can enter the six-digit passcode from the DUO mobile application (click on the little arrow to the right of “Ohio State University” list entry in your DUO app to reveal the passcode),

Check the box to “Save settings”, and click on the “Connect” button.

The VPN status should now show ‘Connected’, and the little icon in your system tray should have a green arrow beside the Pulse Secure ‘S’ icon:  

  

There may also be times when you establish a Pulse Secure VPN connection and be immediately prompted to upgrade the client app. Please click on “Upgrade” to proceed as version upgrades are required for your security and to ensure communication between your client and our servers are stable. Please note that it will disconnect your VPN session immediately after the installation is completed, so you may need to re-connect manually after the upgrade's installation is done.

From this point on, you should be able to simply click on the Pulse Secure app icon in the menu bar, and select the newly created VPN connection profile, and select “Connect” to start the VPN connection process.

 

If the connection is denied or encounters problems connecting for any reason, Pulse Secure should provide a verbose explanation of any missing requirements or issues during the login process. Please take note or screen capture (press “Alt + PrintScreen” keys to capture the active window) the error message, and send it to ETShelp@osu.edu for further assistance.